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How Can We Help Today?

Whether you need guidance choosing the perfect grill, pergola, or fire table, our team is ready to assist.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM MT).
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Email
support@crestcanopy.com
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Common Questions

Frequently Asked Questions

How long does shipping take?

Orders typically ship within 1 to 3 business days. Once dispatched, transit time is 5 to 8 business days within the Continental U.S. (excludes AK/HI). You will receive a tracking number by email once your order is on its way.

How do I track my order?

Once your grill, pergola, or fire table ships, we send a confirmation email with tracking details. You can use the tracking number to follow your order directly through the carrier's website at any time.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not quite right, please refer to our Return Policy page for full details on how to initiate a return and what conditions apply.

Can I exchange an item for a different model?

Exchanges are handled on a case-by-case basis. Contact us with your order number and the item you would like instead, and we will walk you through the next steps based on our Return Policy.

How do I choose the right grill or fire table for my space?

Consider your patio or deck dimensions, how many guests you typically entertain, and whether you prefer gas, charcoal, or wood-burning options. Send us a message with your setup details and we will offer tailored recommendations.

Are your pergolas difficult to assemble?

Most of our pergolas ship with detailed assembly instructions and all necessary hardware. Assembly is completed by you at home, and we recommend having a second person available for larger structures. Feel free to contact us if you have questions during the process.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Grills and BBQs
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
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Prompt Responses

Every inquiry receives a thoughtful reply within 1 business day, Monday through Friday.

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Your personal and payment information is protected with industry-standard encryption at every step.

Complimentary Shipping

Free shipping on most orders within the Continental U.S., with no order minimum required.

30-Day Returns